Elevating IT Service Standards To ensure excellence in IT services, we need a global IT service management system that aligns with business and customer needs, setting industry standards for all IT organizations.
What is ISO 20000?
ISO 20000 is the international standard for IT Service Management (ITSM). It is an IT quality control standard that ensures an organization’s ITSM processes are aligned with international best practices in addition to the requirements of the organization itself. ISO 20000 certification enables organizations to show commitment to a reliable IT infrastructure. The current version of ISO 20000 is ISO/IEC 20000-1:2018. ISO 20000 applies to any organization, large or small, in any sector or part of the world that relies on IT services.
HELPS YOU IN ACHIEVING THE FOLLOWING:
- Specifies requirements for the IT service provider to plan, establish, implement, operate, monitor, review, maintain, and improve an IT service management system.
- Certification to this standard enables organizations to independently demonstrate to their customers that they meet the best IT business practices.
- The standard is particularly suitable for internal IT service providers, such as IT departments, and external IT service providers, such as IT outsourcing organizations.
- The standard is currently positively impacting some of the leading IT-dependent sectors like telecommunications, business process outsourcing, finance, and the public sectors.
What are the key benefits of ISO 20000?
- Service improvement
- Creation of a framework for independent assessment
- Demonstration of ability to meet customer requirements
- Demonstrates to customers, suppliers, and partners an adherence to best practices in ITSM
- Competitive advantage by demonstrating reliability and high quality of service
- IT service providers become more responsive to services that are business-led rather than technology-driven
- External service providers can use certification as a differentiator and win new business as this increasingly becomes a contractual requirement
- Gives the ability to select and manage external service providers more effectively
- More opportunities to improve the efficiency, reliability, and consistency of IT services impacting costs and service
- Certification audits enable the regular evaluation of the service management processes, which helps to maintain and improve effectiveness
- The certification process can reduce the amount of supplier audits, thereby reducing costs
- Certification fosters continual improvement by enabling service providers to monitor, measure, and review their service management processes and services
