Quality and consistency are a key part of the certifications we provide. So it’s only right that we apply these same principles to how we do business ourselves.
View our policies for how we work with you, and the standards we offer to our staff around the world.
Quality Policy
UNICERT has established a zero-tolerance approach against all forms of bribery and corruption, whether direct or indirect, and is committed to acting fairly, professionally and with integrity in all its business dealings and relationships. This Anti Bribery Policy sets out the parameters to prevent the occurrence of bribery and corrupt practices in relation to the businesses of the UNICERT. Third parties engaged to represent UNICERT’s interests must comply with the principles set out in the policy. This policy is to be read in conjunction with the Code of Ethics, Whistleblowing policy and No Gift policy of UNICERT. UNICERT top management are committed to implementing and enforcing effective policies and procedures throughout UNICERT for the prevention, monitoring and elimination of any form of bribery and corrupt practice amongst all employees and within its activities, which include relationships with stakeholders; towards the delivery of efficient services with integrity, in line with UNICERT’s procedure, objectives, policy and national and international aspirations as follows:
- Comply with and adhere to the country national anti corruption council including Malaysia anti-Corruption Commission act 2009 (Act 694) and other applicable laws, regulations, rules, policies and procedures to which they are bound to observe in the performance of their duties;
- UNICERT top management are committed to implementing controls and continuous improvement through UNICERT Anti-Bribery Management System;
- Provide channels and encourages reporting on alleged corrupt activities through the UNICERT Whistleblowing policy.
- No to give, promise to give, offer, solicit for or receive any gift contrary to the UNICERT No Gift Policy;
- Quality Manager/Scheme Manager is responsible for monitoring compliance with the Anti-Bribery Management System and reporting to the UNICERT top Management;
- Each employee has a duty to read and understand the policy. Non-compliance with and violation of the policy by an employee may result in disciplinary action by the UNICERT accordance with its policies and procedures and guidelines and/or initiation of legal proceeding against those involved.
Equal Opportunity Policy
This policy aims to ensure that auditors and staff do not receive less favorable treatment on the grounds of sex, religion, marital status, disability, age, race, and color, and nationality, ethnic or national origins or is disadvantaged by conditions or requirements, which cannot be shown to be justifiable.
UNICERT is an Equal Opportunities Employer. This policy continues not only in the recruitment process, but throughout our staff and auditors’ period of employment with UNICERT, ensuring all employees are offered equal opportunities for recruitment, training and promotion. This is realized via adopting the following approaches:
- All management staff involved in recruitment will ensure discrimination will neither be practiced nor tolerated.
- Audit teams comprising of our Lead Auditors and auditors are to ensure that there is no bias based on gender, race and cultural differences during the delegation of their responsibilities and audit tasks.
- The Authorized Director of UNICERT is pledged to investigate all reported cases of demographic bias reported by auditors during their line of duty.
- We will carefully plan our approach to recruitment and staff promotions, using structured systems, which match written criteria to a candidate‘s merits and personal qualities.
- Consideration is given to making any reasonable adjustments to the workplace if necessary, in order to accommodate staff and auditors needs.
- All staff and auditors have a legal and moral obligation not to conduct themselves in a discriminatory and prejudicial manner, and to report any instances of such. Staff will be subjected to disciplinary or legal proceedings in the event they are found to have behaved in contradiction to this.
- We ensure that the safety, health and welfare of our staffs and auditors are adequately met and measures are taken proactively and reactively in averting physical abuse, threats of physical abuse, unusual punishments or discipline, sexual and other harassment, and intimidation.
- UNICERT is committed to comply with the laws of the countries where it does business, including those relating to wages and benefits, working hours and legal requirements for employment contracts.
- The Authorized Director of UNICERT recognizes the equal rights of all employees and will facilitate free and conducive bargaining for all employees in a just and equal manner without discrimination and the risk of being procrastinated and ridiculed.
Environmental Policy
UNICERT, in its day-to-day activities and its advice to clients, is endeavoring to take full account of its environmental impact and aims to continuously improve its environmental performance, to prevent pollution and sustain nature’s flora, fauna and biodiversity.
UNICERT is the trading name of United Certification Services incorporated in many regions in the world to operate as a Third Party Certification & Inspection Body specializing in assessment, inspection, training and certification in the fields of quality, environment, health & safety, security and food safety management systems.
Such standards are ISO 9001, ISO 14001, ISO 45001, ISO/IEC 27001, ISO/IEC 20000-1, ISO 30000, ISO 37001, ISO 22000.
UNICERT has invested time and money into designing a software management system that is web based, so as to reduce our environmental impact and ecological footprint where ever we operate around the globe.
We aim to become a market leader in the supply of such e-services by using sound environmental principles and philosophies.
In doing so, we have targeted the following in our effort to preserve the environment and its resources for future generations.
UNICERT is also planning to operate as a Notified Body for the Lifts & Machinery Directives
- Reduction of the number of visits to clients by road for on-going conformity assessment (however, this does not reduce the time spent per annum). Use of public transport services wherever this is possible, dependent upon client location.
- Where vehicles are required for client visits, we ensure that our planning system is as effective as possible so as to reduce unnecessary trips. We will endeavor to use vehicles with low fuel consumption and emission levels.
- Reduction on the number of air flights by regionalization of our office international network.
- Ensure that all quotations, communications, invoices and all services are delivered by e-methods or available on line so as not to use paper, ink cartridges and reduce the electricity consumption.
- Re-use redundant equipment such as computers and screens, or supply them to schools to support the education system as part of our environmental stewardship and social responsibility.
- We refrain from the use of environmentally hazardous chemicals for cleaning purposes in all our offices.
- We utilise energy efficient electrical appliances in our office premises wherever possible to reduce the depletion of natural resources.
- Integrating environmental objectives into our client interfaces and communications.
- Ensuring that any subcontractor auditors, inspectors, trainers, experts that we contract embrace and comply with our environmental policies and conditions.
- Ensuring that the environmental policy is available to the public via our web site, including interested parties and communicated to all our staff to ensure they understand and comply with it.
- Ensuring that we comply with all legal and regulatory environmental requirements.
Health, Safety and Welfare
UNICERT shall make every effort to provide a safe, healthy work environment to all our employees and auditors. All employees and auditors must be dedicated to the continuing objective of reducing risk of injury. It is in the best interest of all parties to consider health and safety in every activity.
UNICERT is an Internationally Accredited Third Party Certification & Inspection Body specializing in assessment, inspection, training and certification in the fields of quality, environmental, health & safety, security, food safety and other management systems.
These are inclusive of the standards ISO 9001, ISO 14001, ISO 45001, ISO/IEC 27001, ISO/IEC 20000-1, ISO 30000, ISO 37001, ISO 22000.
UNICERT is vitally interested in the health, safety and welfare of its employees, auditors and clients. Protection of employees from injury or occupational disease is a major continuing objective.
UNICERT is committed to the principles health, safety and welfare of its auditors and staff. The following backs up this commitment:
- a) Educating and training auditors and staff to ensure that they do not engage in unsafe acts and unsafe work behavior during their travelling to workplace and audit location.
- b) Instilling a sense of safe driving during visits to client’s premises.
- c) We certify and validate auditors based on their competency in the respective industries, thus reducing their unwanted exposure to hazards at the audit premises.
- d) Ensuring the auditors’ state of mental and physical well-being and to encourage them to regularly evaluate their own state of emotional intelligence and physical abilities.
- e) Motivation of our auditors to report any near misses, dangerous occurrences’ while auditing impartially and with a good sense of morale courageousness in their respective audit reports.
- f) The top management pledges to review either proposals or any new proposals to elevate the health, safety & welfare of its staff and auditors.
- g) Ensuring that indoor air quality of our offices meets the legal requirements of the country of operation.
- h) Complying with relevant country legislation.
- i) Ensuring that our auditors are fully equipped with the necessary personal protective equipment (PPE) during auditing activities.
- j) Top management is committed to provide all staff, auditors and visitors with a safe environment in which they will be able to work or visit, without suffering any personal injury or ill health.
- k) Top management pledges to investigate accidents, incidents, occupational poisoning, occupational disease and dangerous occurrences, which involve its staff, auditors and visitors.
- l) Personnel within the company proactively monitors the management system via reviewing our audits and reactively conducts monitoring via accident investigations to establish root cause analysis.
Anti Bribery Policy
- Comply with and adhere to the country national anti corruption council including Malaysia anti-Corruption Commission act 2009 (Act 694) and other applicable laws, regulations, rules, policies and procedures to which they are bound to observe in the performance of their duties;
- UNICERT top management are committed to implementing controls and continuous improvement through UNICERT Anti-Bribery Management System;
- Provide channels and encourages reporting on alleged corrupt activities through the UNICERT Whistleblowing policy.
- No to give, promise to give, offer, solicit for or receive any gift contrary to the UNICERT No Gift Policy;
- Quality Manager/Scheme Manager is responsible for monitoring compliance with the Anti-Bribery Management System and reporting to the UNICERT top Management;
- Each employee has a duty to read and understand the policy. Non-compliance with and violation of the policy by an employee may result in disciplinary action by the UNICERT accordance with its policies and procedures and guidelines and/or initiation of legal proceeding against those involved.
If you are unhappy with the outcome of a certification audit, and wish to appeal, please view our appeals policy.
If you are unhappy with aspects of our work, and wish to lodge a complaint, please view our complaints policy.
