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WHAT IS ISO 9001:2015?
ISO 9001:2015 is a Quality Management System (QMS) that is internationally recognized as the world’s leading quality management standard. ISO 9001 is defined as the international standard that specifies requirements for a quality management system. Organizations use the standard to demonstrate the ability to consistently provide products and services that meet customer and regulatory requirements. It is the most popular standard in the ISO 9000 series and the only standard in the series to which organizations can certify
Revolution 9001
- 1987: publication of ISO 9000 series of standard
- 1994: Revision20 clauses, 20 required procedures, 3 auditable standards: 9001, 9002 & 9003
- 2000: Major Revision, 8 Clauses, 6 required procedures, process approach introduced, 1 auditable standard: 9001
- 2008: Minor Revision for word Clarification
- 2015: Major Revision, 10 Clauses, no required procedures per se, Risk Assessment introduced, Top Management Emphasized
WHAT TOPICS DOES ISO 9001 :2015 COVER?
ISO 9001 is based on the plan-do-check-act methodology and provides a process oriented approach to documenting and reviewing the structure, responsibilities, and procedures required to achieve effective quality management in an organization. Specific sections of the standard contain information on many topics, such as:
1. Requirements for a QMS, including documented information, planning and determining process interactions
2. Responsibilities of management
3. Management of resources, including human resources and an organization’s work environment
4. Product realization, including the steps from design to deliver
5. Measurement, analysis, and improvement of the QMS through activities like internal audits and corrective and preventive action Changes introduced in the 2015 ISO 9001 revision are intended to ensure that ISO 9001 continues to adapt to the changing environments in which organizations operate.
Some of the key updates in ISO 9001:2015 include:
- The introduction of new terminology
- Restructuring some of the information
- An emphasis on risk-based thinking to enhance the application of the process approach
- Improved applicability for services
- Increased leadership requirements
My organization might choose ISO 9001:2015 because:
- We want to implement the current best practice and future proof our business systems
- An international ISO 9001:2015 certification will demonstrate to my customers and stakeholders that I am current with the best business practices
- We are integrating our quality management system with our environmental management system and would like to use the compatibility of these management systems to ease the process of integration
Key benefits of Iso 9001 certification
- Customer Satisfaction – Consistency in meeting customer requirements
- Reduced Operating Costs – Continual improvement of processes resulting in operational efficiencies leads to money saved
- Improved Stakeholder Relationships – Improves organizational image with staff, customers and suppliers
- Legal Compliance – Understanding the impact of statutory and regulatory requirements on the organization & its customers
- Improved Risk Management – Greater consistency and traceability of products and services means problems are easier to avoid and rectify
- Proven Business Credentials – Enhancement of branding and organizational reputation from independent verification against a globally recognized industry standard
- Competitive advantage in winning over business- An international certification is often mandatory in conducting business, therefore certification leads to greater business opportunities
Why should my organization implement ISO 9001:2015?
Organizations need to be customer-focused in order to have a loyal clientele. ISO 9001:2015 provides a framework for a systematic approach to business process management to meet customer requirements. It sets a standard platform for continuous growth and at the same time gives an organization a competitive edge in the global marketplace.
